{"id":6534,"date":"2022-10-19T00:40:37","date_gmt":"2022-10-18T17:40:37","guid":{"rendered":"https:\/\/www.indowhiz.com\/articles\/?p=6534"},"modified":"2022-10-25T13:23:57","modified_gmt":"2022-10-25T06:23:57","slug":"remote-desktop-protocol-error","status":"publish","type":"post","link":"https:\/\/www.indowhiz.com\/articles\/en\/remote-desktop-protocol-error\/","title":{"rendered":"Windows Remote Desktop: Disconnected Because of a Protocol Error"},"content":{"rendered":"\n

Windows has a built-in software called Remote Desktop Connection (RDC). This software allows us to open our PC from any place, using a laptop or even a mobile phone \u200b[1]\u200b<\/span>. In rare cases, we can’t access our PC, and an error shows up:<\/p>\n\n\n\n

Because of a protocol error, this session will be disconnected. Please try connecting to the remote computer <\/code><\/pre>\n\n\n\n\n\n\n\n
Reasons<\/h2>\n\n\n\n
Commonly, this error is due to low memory (RAM) on either the client computer (i.e., the computer in front of you) or the remote server (i.e., the computer you want to connect to). Some applications may hog resources in either one of the computers. Thus, the RDC is not getting enough RAM to start the connection. <\/p>\n\n\n\n
RDC requires at least 1024 MB or 1 GB of free memory (RAM) to start the connection \u200b[2]\u200b<\/span>. Accordingly, there are two solutions you can try. First, reduce the connection quality. Second, close unnecessary applications.<\/p>\n\n\n\n
Solutions to protocol error<\/h2>\n\n\n\n
Before trying any solutions below, try logging in with a different username (if available) \u200b[3]\u200b<\/span>. Although it rarely succeeds, it is worth trying.<\/p>\n\n\n\n
Solution 1: quality reduction<\/h3>\n\n\n\n
On the client computer, open the Remote Desktop Connection. If you can not find any options (as in Fig 1), click \u25bc show options<\/code>. Then, do the following \u200b[4]\u200b<\/span>:<\/p>\n\n\n\n
  1. Go to the Display<\/code> tab, then: